Frequently Asked Questions
Everything you need to know about our chef-prepared frozen meals.
How are Mosaic meals shipped?
Our meals are shipped in insulated boxes with dry ice to ensure they arrive frozen and fresh at your doorstep. We use 100% recyclable packaging materials whenever possible.
Do I need to be home for the delivery?
No, you do not need to be home. Our insulated liners and dry ice are designed to keep your food at a safe temperature for several hours after delivery.
Are your meals suitable for specific dietary needs?
Yes! We offer a wide variety of plant-based, vegetarian, vegan, and gluten-free options. Each product page features a full list of ingredients and nutritional information.
How do I prepare my Mosaic meals?
Most of our meals are designed to be ready in 5 minutes or less. Simply heat them in the microwave or on the stovetop according to the instructions on the packaging.
Can I pause or cancel my subscription?
Absolutely. You have full control over your subscription through your account dashboard. You can skip a week, pause your deliveries, or cancel at any time before your weekly cutoff.
What is your return policy?
Due to the perishable nature of our products, we cannot accept returns. However, if your order arrives damaged or you are unsatisfied with the quality, please contact our support team for a refund or replacement.